Privacy Policy

Your privacy is important to us. To understand how we utilize information given to us by customers and site visitors who use our website or our services, please see below.

1. Introduction

1.1 An individual’s name, address, telephone number, email address, and other direct contact forms constitute Personal Information (“Personal Information”). Tabitaiken (“the Company”) which manages the website, shall comply with laws and regulations on the protection of Personal Information as for the handling of information of a user provided by a Customer (“Customer”) of our website and follow the Privacy Policy (“Privacy Policy”) below.

1.2 The Company will comply with laws and regulations, guidelines set by the Company’s country of operation (Japan), and other standards regarding the handling of Personal Information.

2. Collected information

2.1 Information Customers Give to Us. This includes information that is necessary for the use of the Tabitaiken Website and Programs, including but not limited to name, address, and phone number, as well as information that the Customer chooses to give us, such as any medical or physical conditions that may help us in providing the Customer a better experience. The Customer may also choose to disclose their age, opinion, and other personal details in our form. We do not save information that is necessary for the use of payment services.

2.2 Information that we automatically collect from your (“Site User”) use of the Platform. The Platform automatically tracks IP addresses and may use cookies, web beacons, browser analysis tools, and server logs to collect statistical data to improve Customer-Platform interaction. We collect information about a Site User’s interactions with the Tabitaiken Platform such as the pages or content a Site User views, their searches for Experiences and bookings a Customer may have made. In most cases, the information collected is used in a fully anonymous manner.

2.3 Photographs we take during Programs. Customers may be photographed by the Company team during the Program, but we will never use a photo of the Customer without permission.

3. Usage of personal information

3.1 Personal Information may be used by the Company in the following situations:

• To extend services based on a booking through the Website
• To respond to requests made through our Contact page and to provide Customer support
• To authenticate Customer access to Programs
• To promote campaigns
• To send out and gather information from Feedback inquires.

3.2 We shall not disclose any Personal Information without the Customer’s consent except in the following cases:

• The Customer has been identified by the Company as a malefactor and shall be rightly reported to police authorities or a similar institution
• The information has been passed on as the result of a Company merger.

If Personal Information has been shared with the consent of a Customer with another Company, the Personal Information will then be treated in accordance with said Company’s Terms.

3.3 At the request of verified Customers, the Company will remove any previously disclosed Personal Information from public platforms.

3.4 The Company cannot guarantee that data related to Tabitaiken will be protected in the case of cybersecurity attacks, and shall not take responsibility in the case of such an uncontrollable circumstance.

4. Revisions to our Privacy Policy

We may revise our Company’s Privacy Policy at any time. In the case of a change in terms, we shall publish the latest version on our Platform.

Last updated October  20th, 2020

Terms of Service

These Terms constitute a legally binding Agreement (“Agreement”) between you (“Reader”) and Tabitaiken (“the Company”), which manages the website, governing your access to and use of Tabitaiken services.

The Agreement is governed by the laws of Japan and any dispute related to its terms is under the exclusive jurisdiction of the Ishikawa District Court or Ishikawa Summary Court.

1. Tabitaiken Services

The Tabitaiken Website (“Website”) is an informational source and online marketplace for Programs (“Programs”) offered in Japan. The Website enables Customers (“Customers”) to book paid Programs. Experiences may include single or multi-day activities in various categories.

2. Customers

2.1 If a Customer books an Program on behalf of additional Customers, the booker must inform each additional Customer of these Terms and ensure they agree to them and all requirements and additional conditions set by Tabitaiken.

2.2 All Customers must meet the age requirement as listed by the Program. If a Customer books a Program for an additional Customer who is a minor, the Customer thereby confirm that they are legally authorized to act on behalf of said minor.

2.3 No additional individuals may attend an Program unless they have been booked in as Customers through the Website.

2.4 Customers should thoroughly review booking page descriptions to confirm that they and any additional Customers meet all listed conditions, including but not limited to minimum age or fitness requirements. Customers should inform the Company upon booking a Program concerning any factors that may affect their participation ability, such as medical or physical conditions. The legal drinking age in Japan will apply to all Programs. Customers are responsible for identification and compliance of all relevant rules and regulations to their Program.

2.5 Customers should at all times adhere to the guides’ instructions while at a Program.

2.6 The Company cannot guarantee complete Customer satisfaction for Programs, validity of information provided during the Program, or quality of the Programs as an effect of unexpected errors or obstructions.

3. Company communication

3.1 The Company may deliver advertisements through email to Customers or Guides.

3.2 Business hours for the Company are Monday through Friday, 9:00 a.m. – 6:00 p.m. Japan Standard Time. (Closed on weekends and national holidays, as well as year-end holidays (12/30 – 1/5)), and all non-interactive communication outside business hours are deemed to have been received on the next business day.

4. Booking Modifications and Cancellations

4.1 For all our programs, Customers should make bookings at least seven days in advance.

4.2 For a full refund, cancel or reschedule at least eight days before the experience or, cancel within 12 hours of completing the booking*
*Only applies to bookings made five to seven days before the experience.

 Time and days are all in Japan Standard Time.

4.3 For programs, if weather poses a safety risk to Customers, or if it prevents a guide from carrying out a program that takes place primarily outdoors, TABITAIKEN may cancel the program. TABITAIKEN  may also cancel the program if other conditions exist that would prevent the guide from offering the program safely. The Company will not take any responsibility for any damage caused by natural disasters.

See also our Booking Policy.

5. Prohibited activities

In connection with the use of the Tabitaiken Website, Customers, Guides, Interpreters, and Site Users will not and will not assist or enable others to:

• breach or circumvent any applicable laws or regulations, Agreements with third-parties, third-party rights, or our Terms, Policies or Standards;
• discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behavior;
• use any automated means or processes to access, collect data or other content from or otherwise interact with the Tabitaiken Website for any purpose;
• violate or infringe anyone else’s rights or otherwise cause harm to anyone.

6. Revisions to our policy

The Company reserves the right to change, add, and delete content of this Agreement at any time, without obtaining the approval of Customers, and shall deem publication of the Agreement as the notice to and acknowledgment from the Customer of this right.

Last updated October 26th, 2020

If you have any questions about these Terms please email us at team[at]tabitaiken.net or booking[at]tabitaiken.net

See also the Japanese Version for more information.